Frequently Asked Questions (FAQ)

Q: What materials are EmilyBag handbags made from?

A: EmilyBag primarily uses top-grade exotic leathers, including but not limited to Nile crocodile skin, Bay crocodile skin, and various high-quality furs (such as mink and fox fur). We guarantee that all materials are sourced from legal and responsible channels.

Q: Are your handbags handmade?

A: Yes, every EmilyBag handbag is meticulously handcrafted by experienced artisans. We pay attention to every detail to ensure the exquisite craftsmanship and exceptional quality of our products.

Q: How should I care for my EmilyBag handbag?

A: Exotic leather handbags require special care. We recommend avoiding prolonged exposure to direct sunlight and keeping them away from humid and high-temperature environments. Regularly use professional leather care products for cleaning and moisturizing. Please refer to the care instructions provided with your product for specific methods.

Q: Does EmilyBag offer custom services?

A: We offer customization services for some of our products. If you have specific material, color, or design requirements, please contact our customer service team through the "Contact Us" page, and we will do our best to meet your personalized needs.

Q: What is your return and exchange policy?

A: Our return and exchange policy is designed to ensure a worry-free shopping experience. Please refer to our Terms of Use page for detailed return and exchange procedures and conditions.